This Privacy Policy explains how LIVO TECHNOLOGY LIMITED (“Naco,” “Naco App,” “we,” “our,” or “platform”) handles the Personal Information (as defined herein) you provide to us, and the data we collect when you use our App or our Service. Protecting and managing users’ Personal Information is essential to our operations. We encourage you to review this Privacy Policy carefully. By accessing or using our App or Service, you acknowledge and accept the policies described here.
This Privacy Policy describes how Naco collects and uses your Personal Information when you use our App and Service. It does not cover practices of third parties that are not owned or controlled by Naco. For example, this does not apply to external services you may access through Naco, or to individuals not employed by us. Because our Service may connect with or incorporate features from external platforms (such as Facebook and other social networks), we consider that by using our App or Service, and by permitting us to interact with those platforms on your behalf, you acknowledge and accept the privacy policies of those external platforms.
Naco is designed to be a social platform that brings together people from diverse backgrounds. Through text, audio, and image sharing, users can meet new friends, chat, and interact online. Our Service includes features such as whisper, show, match, party, mood calendar, and leisure games (collectively, the “Service”).
In compliance with applicable international laws and regulations, Naco will not make the Service available in the following countries or territories:
- Iran
- Syria
- Cuba
- Russia
- Crimea
- Belarus
- North Korea
- so-called Donetsk People's Republic (DNR) and Luhansk People's Republic (LNR)
We collect information in three main ways:
- Information you choose to give us
- Information we get when you use our Services
- Information we get from third parties
Below is more detail on each category.
By accessing or using Naco, whether through the App or otherwise interacting with our Service, you provide us with certain Personal Information. This may include, but is not limited to, the following:
- Personally Identifiable Information may include, without limitation, data you provide when registering for the App or the Service. This may cover your name, profile picture, date of birth, phone number, contents of your phone book, email address, gender, Facebook account details and friends list, or usernames and “likes” and preferences from other social networks. It also includes your friend lists, how many friends you have via social networks, messages you send to other users via the App or Service, profile pictures you upload, information about how you use the Service, and browser data.
- Any information you choose to share may be visible to your contacts on the platform. You have full control over your profile information and can update it at any time. If you sign up using your Facebook account (e.g. via Facebook Connect), we may retain your Facebook ID and the related authentication token on our servers. With your consent, we may also collect certain details from your Facebook profile such as your first and last name, email address, profile picture, friend list, and birthday. Your profile is visible to other users connected to you on our platform. Additionally, unless you disable discoverability in the app settings (which you may do at any time), your profile can be found by other users. You can block any user on our platform to stop them from accessing your Personal Information.
- You may choose to share your mobile device’s Contacts list with us (including names, phone numbers, email addresses, Facebook ID, Apple ID, etc.). We will retain this information on our servers to help enhance the service, for instance, by facilitating connections with friends already using Naco. If you prefer not to have us retain this contacts data, you may disable this option in your account settings or contact us via email. Note that opting out may limit your access to certain service features.
- When you send messages, images, or any other content through Naco’s Services, you’re giving us that data. Please note that recipients, whether via text, image, or other formats, may save or share it beyond the App’s environment. The same principles that govern online behavior hold here: do not send or share any content you would not be comfortable with others saving or forwarding.
- This may seem obvious, yet it bears repeating: Whenever you reach out to Naco Support or contact us in any way, we will collect any Personal Information you provide voluntarily.
When you use our Services, we collect information about the services you access and how you interact with them. For example, we may log every time you apply an in-app filter and how often you use it. Below is a more detailed overview of the types of information we collect when you use our Services: Usage Information. We collect information on your activity within our Services, which may include, but is not limited to:
- Your engagement with the Services, such as which filters you view and how often you use them to discover content.
- Information about how you communicate with other users on Naco, including their names, the dates and times of your interactions, the volume of messages exchanged, the friends you interact with most often, and your message-related behaviors (such as when messages are opened or screenshots are captured). You may choose to share text messages, photos, screenshots, videos, and other forms of communication via our service. If you do, such content may be stored on our servers, and once shared, it may become impossible to delete completely or to prevent further access by those with whom you have shared it. Sharing content on our platform is entirely voluntary, and by doing so you acknowledge that control over how this information is used may be relinquished, and it may potentially become public. We disclaim any responsibility for the use or misuse of content you choose to share.
- Device Information: We collect information specific to your device, including hardware model, operating system version, advertising identifiers, unique app and device identifiers, browser type, language settings, wireless network details, mobile network information (including your phone number), and other device-related data.
- User Content: We may collect content you create on the Service, such as photos, screenshots, comments, and other materials. Other users may capture your photos or videos, which could be stored and used by us or third-party Services (e.g., Facebook) for content moderation and community safety purposes. You can manage third-party sharing settings or contact us directly through your product settings.
- Device Phonebook: To support communication with friends, we may, with your consent, collect information from your device’s phonebook.
- Location Data: We may gather details about your location when you access or use our Services. Upon obtaining your consent, we may also collect approximate location data through GPS, Wi-Fi access points, cellular towers, wireless networks, as well as device sensors like accelerometers, gyroscopes, and compasses.
- Information Collected by Cookies and Other Technologies: We, like many mobile and online platforms, deploy cookies and related technologie, including web beacons, web and local storage, and unique advertising identifiers, to record details about your device, browser, and usage patterns. These methods may also be active when you engage with our Services via partner-provided features such as commerce offerings. Although most browsers are configured to accept cookies by default, you can usually disable or delete them via your browser or device settings; please note, however, that disabling cookies may limit certain functionalities or impact the availability of some Services. For more detail on how we use these technologies and the options available to you, please refer to our Cookie Statement. If you wish to understand how third parties utilize these technologies in connection with our Services, see the “Analytics and Advertising Services Provided by Others” section of this Privacy Policy.
- Log Information: We also collect log information when you use our website. That information includes, among other things:
- IP address.
- Access times.
- Pages viewed.
- Details about how you’ve used our Services.
- Pages you visited before or after navigating to our website.
- Device information, such as your web browser type and language.
- Identifiers tied to cookies or related tracking technologies may serve to uniquely distinguish your browser or device.
- If you reach out to us via email or other platforms like Twitter or Facebook, we may retain your contact details and the content of our correspondence, which we will use to respond to your inquiries.
We may obtain information about you from other users who use our Services. For instance, if someone grants us permission to access their device’s contact list and you are one of their contacts, we may combine the information collected from their address book with other data we already have about you. Likewise, we may enrich the data we directly collect via our Services by linking it with information sourced from companies we own or operate and from external third-party sources.
We use the information we gather first and foremost to design, improve, and sustain high-quality products and services that evolve over time. Furthermore, your data may be put to additional uses, such as:
- Communicate with you.
- Observe and analyze usage patterns and trends.
- Enforce our Terms of Service and other usage policies.
- Enhance the safety and security of our products and Services.
- Verify your identity and prevent fraud or other unauthorized or illegal activity.
- Develop, operate, improve, deliver, maintain, and protect our products and Services.
- Use the information we’ve collected from cookies and other technology to enhance the Services and your experience with them.
- Personalize the Services by, among other things, suggesting friends, adapting profile information, and tailoring content and advertising.
We may retain certain information and data directly on your device. For instance, by storing a local cache that enables faster access to app content.
In some cases, we may provide your personal information to third-party service providers to improve and optimize our Services on your behalf, and we may share your data in the following ways:
- With other users: Provide certain pieces of your information to other users：
- Information about you, such as your username and name;
- Information about how you have interacted with the Services, such as the identities of your friends and other information that clarifies your connections with others within the Services. In some scenarios, such as when a friend request comes from an unfamiliar person, we may indicate whether you and the requester share mutual friends on Naco to help you assess the relationship;
- Any additional information you have consented for us to share. For example, if you grant us permission to access your device’s contact list, we may disclose details about you to other users whose contacts include your phone number.
- With all users and the general public: We may share the following information with all users as well as the general public:
- Public information, such as the profile pictures you submit to Local, may be viewed by the public. If a Local service is streamed online or broadcast through other media, it likewise may be seen by anyone.
- Our affiliates: We may share information with entities within the Naco family of companies.
- With third parties: We may share your information with the following third parties:
- With service providers, merchants, and professional advisors: We may disclose your information to service providers who support the delivery or enhancement of our Services, merchants who sell goods via the Services, and trusted advisors, such as our attorneys, accountants, business consultants, insurers, and auditors, but only to the extent necessary for them to perform their required functions.
- With third parties for legal reasons: When we reasonably believe that disclosure is necessary to:
- Follow any valid legal process, answer government requests, or obey applicable laws, rules, or regulations;
- Investigate, remedy, or enforce any suspected violations of the Terms of Service;
- Protect the rights, property, and safety of us, our users, or others; or detect and resolve any fraud or security concerns.
- With third parties as part of a merger or acquisition: In the event that Naco undergoes a merger, is acquired, sells a portion of its assets, undergoes financing, liquidation, or bankruptcy, we may transfer or share your information both prior to and after the change of control.
- In the aggregate or after de-identification: We might disclose certain information to third parties, including advertisers, so long as the data shared cannot reasonably be linked back to you personally.
By signing up for and using the App, you expressly consent to our collection, storage, display, and limited sharing of any material you provide. This includes, but is not limited to, photos, text, messages, posts, URLs, HTML, videos, images, or any other content you generate. Because other users have the ability to follow your account, they may view your uploaded content. Once your content is exposed, it may be accessed or distributed by third parties independently and without our direct oversight or notice to you. For this reason, you should exercise caution when sharing personal or sensitive information within the App.
Your information may be stored and processed in any country where we operate, due to our server infrastructure and third-party service providers located globally. By using our Services, you consent to the international transfer of your personal data across borders, including to jurisdictions that may not offer the same level of privacy protection as your country of residence.
If you disagree with any part of this Privacy Policy, we ask that you refrain from using our Service. Because ensuring a secure environment for all users is our foremost concern, certain personal information specified in this Policy is required to maintain the safety of our community.
Our Services may include links to third-party websites, utilize external integrations, or operate in cooperation with other organizations through joint offerings. By clicking such links, using those integrations, or engaging with co-branded features, you may share information including personal data with the third party, with us, or with both. You understand and agree that we do not control how third parties handle or use any information you provide to them directly. If you create or maintain a profile visible to other users on our platform, you are fully responsible for ensuring its content stays accurate and current. We strongly encourage you to review the privacy policies of any external websites or services you access especially those available through our Services.
Importantly, you should be aware that other users who view content you post may capture it through screenshots, in-app tools, or other image-capture methods. As with any digital media, it is also possible for messages to be retrieved via forensic tools or reside temporarily on devices. While we will delete your user information when requested, we cannot promise a precise timeline for that erasure. Certain data may also remain in backups for a limited period or be retained to satisfy legal obligations.
We regard safeguarding your privacy and personal data as a top priority. We process your information to strengthen security by preventing spam, malware, harmful activity, and other threats and to confirm your identity in order to block unauthorized account access. Access to user data is strictly restricted to those who must access it for their roles, including employees, contractors, agents, and third-party service providers, and only when it is necessary to deliver, operate, develop, maintain, support, or improve our Services. To protect the confidentiality and integrity of your data, we implement multiple security measures such as password protection, logging access, auditing access, and continuous system monitoring. Even though we follow industry-standard safeguards and make every reasonable effort, the inherent nature of the internet and related technologies means that we cannot fully guarantee absolute security against loss, misuse, or alteration of information under our control.
We want you to be in control of your information, so we provide you with the following tools.
- Access and Updates: We are dedicated to ensuring that you can control your personal information by allowing you to access, review, and update the data we have collected about you. Certain limitations may apply and we may refuse a request under specific circumstances for example if complying would infringe on another user’s privacy or conflict with applicable law. You may review and edit your account information in the Settings section of the app. For other types of data requests such as access requests, corrections, or deletions, you must submit a formal request through the designated channel. To protect your privacy and ours, we may ask you to confirm your identity or supply additional details before handling your request. You also have the option to uninstall our app from your device or to request full deletion of your account.
- Revoking Permissions: If you have previously granted access to features such as your contacts, camera, photos, or location services but later wish to revoke that permission, you may do so by adjusting the corresponding settings on your device provided that the device supports that functionality. Please note that revoking these permissions may limit or disable various features or functionality of the Services and may affect your user experience.
- Erasure: You have the right to request deletion of your personal data in certain situations, for example when the data is no longer necessary for the purpose for which it was collected or your consent has been withdrawn. Please note that this right may be limited if we need to retain the data to comply with legal obligations or to establish, exercise, or defend legal claims.
- Restriction on Processing: You may also request that we restrict the processing of your personal information under specified conditions. In such cases, we will pause or limit processing when appropriate unless retaining it is required by law or is essential for asserting or defending legal rights.
- Objection: You have the right, at any time and based on your specific circumstances, to object to our processing of your personal data. If you exercise this right, Naco will cease such processing unless we can demonstrate compelling legitimate grounds for doing so that outweigh your interests, rights, and freedoms, or unless the processing is necessary for establishing, exercising, or defending legal claims.
You may choose to delete your data at any time. If you request deletion of your account we will take commercially reasonable steps to remove your information from our servers unless laws or regulations require us to keep certain personally identifiable information. Please note that removal of your personal data may make it impossible for you to continue using the Service. You can begin this process by going to Mine then Settings then Delete Account in the app. We may require you to verify your identity or provide further information before we complete the deletion of your data.
Under the “Right to Be Forgotten”, you may ask us to permanently remove your personal data from our systems by sending an email to help@naco.chat including your Naco ID which can be found in your account settings. When we receive such a request we will delete your account including login access and all data associated with that account. This includes in-app Naco currencies such as coins and diamonds your level progression social connections chat history and all other information tied to your account. Once deletion is complete you will no longer be able to access or use the Naco service with that account.
We may allow third parties to deploy cookies, web beacons, and other comparable tracking tools through our Services. These entities might collect data about your interactions with our Services as well as across other websites and online platforms over time and across multiple services. The collected data may serve purposes such as analyzing usage patterns, monitoring content engagement, assessing the popularity of various materials, and gaining insights into your broader online behavior.
Certain third parties may employ the data collected through our Services to serve targeted advertisements on our behalf or for their own purposes, including across other applications and websites. Currently, Naco does not honor Do-Not-Track (DNT) signals from your device. Should this change in the future, we will fully describe our updated approach in a revised version of this Privacy Policy.
| Name of the third parties | Transferred Item | Privacy Policy | Purpose |
|---|---|---|---|
| Tencent cloud | IP address, User Agent, Device ID, visit records, site access requests, as well as upload and download data | https://www.tencentcloud.com/document/product/301/17345# | Push notifications and chat functionalities |
| Google Sign-In | IP address, and Android ID (specific to Android devices) | https://cloud.google.com/product-terms?hl=zh-cn | Facilitating Google Sign-In feature |
| SHUMEI | User-generated audio content, network identification details | https://intl.ishumei.com/account/serviceItems?titleName=Privacy-Policy | Audio reprocessing functionality |
When you visit our website we use cookies which are small files to remember your selections improve navigation and help us understand how the site is used. We use cookies to preserve your login status your chosen language and other preferences to enhance usability. We also use session cookies that are important for distinguishing among active users ensuring that the features of the site work for the right person and helping protect the site from security threats. These session cookies do not hold any personal information and they last only as long as your browser remains open and are removed when you close your browser so you do not need to give consent for them. We also use functionality cookies that are necessary for parts of the site to operate correctly and those also do not require consent. By using the site you are agreeing to our use of these cookies.
a. What do we use cookies for?
As with other digital service providers, we deploy cookies to enable, protect, and enhance our Services—this includes remembering your preferences, detecting when you return to our website, gauging the effectiveness of our marketing efforts, and delivering advertisements tailored to your interests. In furtherance of these aims, we may associate information derived from cookies with other personal data we have collected about you.
In the course of using our Services, your device may store one or more cookies.
b. Cookie categories
- Essential Cookies: These cookies are strictly necessary to provide you with our Services, such as enabling you to log in, remembering your preferences, and keeping you safe by detecting malicious activity.
- Analytics cookies: These cookies help us understand how our Services are being used and help us customize and improve our Services for you.
- Advertising & marketing cookies: These cookies help us assess the effectiveness of our marketing campaigns and deliver ads that are more relevant to you. They perform functions such as understanding how much traffic our marketing campaigns drive to our Services, preventing the same ad from continuously reappearing, ensuring that ads are correctly displayed for advertisers, selecting advertisements relevant to you, and measuring the number of ads displayed and their performance, such as how many people interacted with a given ad.
- Social networking cookies: These cookies let you share pages or content you like through third-party social networks or other websites or services. They may also be used for advertising purposes.
c. How can you control cookies?
You have several options for managing your cookie preferences. Please note that adjusting these settings may affect your experience with our Services. Disabling certain cookies may result in a less personalized experience or limit access to some features. You can update your cookie preferences at any time: on our website, use the cookie management tool available on our site to customize your settings; in our mobile application, navigate to your account settings and adjust your cookie preferences accordingly. Please be aware that certain cookies are essential for the functionality of our Services. Disabling these may impact your ability to use specific features. For more information on managing cookies in your browser or device, please refer to the help or settings menu specific to your platform.
d. Browser and devices controls
Most web browsers offer settings that allow you to control or reject cookies, or to be alerted when a cookie is placed on your device. The procedures for managing cookies vary slightly between browsers. For detailed instructions, please refer to your browser’s help or settings menu.
You may have the option to reset or opt out of the collection and processing of device identifiers through the settings on your mobile device. The specific procedures for managing these identifiers can vary depending on your device’s operating system and model. For detailed instructions, please refer to your device’s help or settings menu.
We may periodically revise this Privacy Policy to reflect updates in our practices or changes in operational legal or regulatory requirements. When we implement material changes we will inform you by appropriate means. These methods may include updating the “Last Updated” date at the top of this Privacy Policy on our website or within the mobile application. In some circumstances we may also post a notice on our homepage or send a notification through the app to ensure you are aware of the update.